Have questions? We have answers!

With all the different medical care options out there questions will certainly arise now and then and the insurance companies don't always make understanding your benefits an easy task. While we may not have all of the answers, we have compiled a list of frequently asked questions and answers to help clarify some of the most important patient issues we encounter. If you have any specific questions, please contact us and we will be happy to assist in any way possible.

  • What makes Full Spectrum different?

    Both our facilities offer Emergency Room services 24/7/365, while our Rim location also offers Urgent Care services for your convenience. Using our convenient and cost-effective hybrid model at the Rim means you never have to worry if you made the right choice for your unscheduled medical care. You get the level of care you need at the appropriate price.

    However, the biggest difference you will experience at our facilities versus a standard hospital based emergency department is the level of convenience, compassion, and personalized service each patient receives. No more waiting for hours in crowded rooms full of other sick patients, you will be taken back to your room and seen by our physicians within minutes of your arrival. Tests are performed quickly and results to many tests are typically available within 30 minutes or less so we can get your treatment started and have you on your way back home before you know it.

    We have also built strong relationships with many local primary care physicians and specialists in order to ensure continuity of care after discharge. We will even help find a specialist or physician for you to follow-up with if needed.

  • What's the difference between an Emergency Room and an Urgent Care?

    Emergency rooms are equipped with life-saving equipment, on-site labs, and advanced imaging services to treat conditions that require immediate attention, such as heart attack symptoms, stroke-like symptoms, fractures, dehydration, head trauma, and much more. Click here for more information on emergency services.

    Urgent care centers are equipped with labs, X-ray, and standard physician’s office equipment to treat non-life threatening conditions, such as flu, strep throat, sinus infections, common colds, minor lacerations and more. We also provide drug testing, DOT physicals (at The RIM only), and occupational medicine services. Click here for more information on urgent care services.

    In the typical hospital ER setting, you will still receive a full ER bill even if your condition is deemed non-emergent after triage.

    On the other hand, choosing an urgent care when you really need an emergency room will add the unnecessary cost of paying for that visit as well, but most importantly you are potentially wasting very valuable time in a true emergency while getting to the appropriate facility to treat your condition.

    That’s why we created our hybrid facility at The Rim, so you never have to worry if you are in the right place and you will only get billed for the level of service you actually need!

  • Do you have pediatric care available for infants and small children?

    Absolutely! Both Full Spectrum Emergency Rooms are equipped and staffed to treat emergency patients of any and all ages. Our Emergency Medicine Board Certified staff have decades of experience in treating even the most critical of patients.  If sub-specialty care is required, we will arrange for direct hospital admission to the appropriate facility of your choice without having to wait in a hospital emergency department.

    Our Urgent Care typically sees patients who are 6 months and older. If your child is under 6 months and presenting with a high fever they will be treated in the ER.

  • Who will be treating me?

    If your condition requires our Emergency Room services, you will always be treated by a Board Certified Emergency Medicine physician with specialized training and experience with trauma and emergent issues. 95% of our doctors are combat veterans and experienced academic professors with decades of training to ensure you receive the best care possible.

    If your condition requires our Urgent Care services, you will be treated by one of our highly trained Physician Assistants or Nurse Practitioners.

  • Do you accept my insurance?

    Full Spectrum Emergency Room accepts most commercial health insurance plans including Humana, United Healthcare, CIGNA, AETNA, Blue Cross Blue Shield and more.  As a free-standing Emergency Room, due to Federal regulations we are not able to accept Medicaid, Medicare, or TRICARE in the Emergency Room.

    However, Full Spectrum Urgent Care is In-Network with Tricare, Medicaid, Medicare, and most commercial insurance providers.

    Click here for Insurance specific FAQs. We also offer transparent self-pay options for our uninsured patients.

  • Is your facility more expensive than a traditional emergency room?

    NO.

    Due to our ability to treat and bill for urgent care or emergency issues our prices are typically much lower for similar conditions treated through hospital ERs. This is because a hospital will bill full emergency room pricing for urgent care conditions, whereas, you will only be billed for the level of service you need at our facility (PLEASE NOTE: urgent care pricing is available only during standard urgent care hours).

    If being seen in the emergency room, our costs are the same or less than many of the other Emergency Rooms in our area.

  • Do I need to make an appointment?

    No appointment is necessary at any of our locations for Urgent Care or Emergency Services.

    ImPACT Baseline Neurocognitive Concussion tests can be scheduled if desired, adult testing available on a walk-in basis. Pediatric testing (ages 5-11) currently requires an appointment and can be scheduled by contacting us at 210-530-1040.

    DOT physicals do not require an appointment, but can currently only be performed on certain days at Full Spectrum Urgent Care – The RIM. Contact 210-530-1257 for more information.

  • What do I need to bring with me at check-in?

    We ask that you please bring a copy of your driver’s license or state or military ID and proof of insurance.

     It is also helpful if you are taking any current medications, to have that list available.

  • How long will I have to wait before seeing a provider?

    At Full Spectrum we streamline the entire process of intake, treatment, and discharge. Our objective is to provide a non-rushed, comprehensive, quality experience by compassionate and professional staff. A provider will typically see you within a few minutes of arrival. It’s our goal for most patients to be diagnosed, treated, and back home before most hospital emergency departments even begin treatment (based on average standard hospital ER wait times of 2.5+ hours).

  • What are observation suites?

    Our observation suites allow us to keep patients up to 24 hours who do not require direct hospital admission so we may monitor any ongoing conditions and ensure you are back on the road to recovery before discharge.

  • If I need to be transferred to a hospital, how is this coordinated?

    If transfer is required to a higher level of care (ie…hospital), we will provide all of the coordination for this and you will be admitted directly into the hospital bypassing their Emergency Department. We have an ambulance transfer service to ensure your continuity of care.

  • Will you send information about my visit to my doctor or specialist?

    With your permission, we have the ability to reach out to your doctor or specialist and provide any information necessary to ensure a smooth continuation of your care. Just let us know at the time of your visit or give us a call afterwards with follow-up information.

Still have questions?

No worries, we are here to help! If your question regards billing or insurance please visit that section of our site for further details. For all other questions, comments, or concerns please contact us, we are more than happy to assist in finding the answers you need.